Leverage We Build Databases Extensive Qualtrics Experience

Do you want to decrease churn, increase customer lifetime value, and reduce cost to serve? If so, We Build Databases can help. By utilizing the Qualtrics Customer Experience (CX) platform we can help you take the actions that will generate real business value and make a substantial impact.

Benefits of working with We Build Databases and Qualtrics

We can help you:

• Conduct complex research built on best practices to ensure the highest-quality data
• Craft a catered experience to maximize your response rates
• Engage with your target audiences via multiple channels to match your data collection strategy
• Analyze your research data to uncover meaning and discover emerging trends
• Share your findings with key stakeholders with a compelling story that drives action

Our experience with the Qualtrics platform gives your organization the power to:

• Identify the best customer experience metrics to achieve your program goals
• Apply survey design best practices to customer experience projects
• Leverage ticketing and case management to prioritize and respond to customer feedback
• Build elegant dashboards and leverage text analytics to share key insights with your organizations stakeholders

Harness the power of the Qualtrics platform to integrate with other systems and applications

We Build Databases has performed multiple integrations with the following enterprise organizations:

Amazon Web Services (AWS)

Understand how customers feel after every interaction, identify drivers of customer satisfaction and loyalty, and take appropriate actions to close experience gaps. Leverage best-in-class insights that help you improve satisfaction, reduce contact center costs, and reduce risk.

• Improve response rates by automatically flagging problems
• See the key drivers of churn, loyalty, and satisfaction
• Increase revenue and customer loyalty
• Empower the frontline with data and insight

Twilio

Get in-the-moment feedback directly from customers and employees via SMS and WhatsApp.

Customer experience (CX) is about understanding the moments that matter most to your customers, across all channels, and turning those interactions into opportunities to delight and exceed expectations.

Jira Software

We can help you seamlessly integrate Qualtrics and Jira Software to help product teams take action and build world-class software. Automatically push key insights from survey response data to product teams to help them plan, track and release great software.

• Improve the customer experience by closing the loop faster
• Insights from survey data are delivered to the right team to fix issues and take action
• Gain deeper understanding of customer and product gaps to steer product roadmaps