We Build Databases is a Medallia Service and Technology Partner

We Build Databases has become part of a select group of Service, Technology, and Integration partners qualified to work with the world’s leading customer experience platforms: Medallia Experience Cloud™.

We can help you capture experience signals as they happen – across every channel, from both direct and indirect feedback like chat logs, social reviews, operational data like CRM, HRIS, POS, and ERP data and observed behavior like digital experience data.

Medallia Experience Cloud

Shared Assets: Manage surveys, emails, designs, fields, and other key assets used to collect direct feedback through Experience programs

Signal Capturing: Capture the most important experience signals from your customers and employees by obtaining direct feedback through Experience programs, Ad-Hoc surveys, and Ask Now

Social Media: Solicit, monitor, and respond to social media interactions and public feedback to understand public perceptions and manage your online reputation

Advanced Feedback Management: Manage surveys, email templates, sampling, and fields in Medallia Setup

Below are just a few Customer Experience (CX) feedback signals that We Build Databases can capture to give you a comprehensive, holistic view of your customer base:

• Survey
• Speech
• Digital Behavior
• Social and 3rd Party Reviews
• Video
• SMS / Chat / Messaging
• Benchmarking Data
• IoT
• Point of Sale
• Operational Data
• Employee Feedback

Harness the Power of Action-Oriented Analytics

Data is everywhere and it is not getting any simpler to decipher with more customer engagement across multiple disparate systems. Action-oriented analytics can magnify the impact of every customer and employee experience by providing data-driven guidance at critical decision points. By working with We Build Databases, you will be able to:

• Uncover meaningful insights from every interaction
• Understand, anticipate, and power proactive engagement
• Detect new trends
• Predict customer needs
• Measure action impact
• Prioritize action areas

Medallia Integrations

In working with We Build Databases, you will be able to easily feed customer experience data from your suite of applications into Medallia and derive action and intelligence.

Medallia’s APIs and ETL can allow your organization to integrate with almost any data – including legacy systems. With our decades of experience supporting customer integrations, we make it easy for you. Contact us today to learn more!